Security System FAQs Northampton | Hampton Security Ltd

Question 1

Where does Hampton Security operate?

Accepted Answer

We are based in Northampton and primarily serve Northamptonshire and the surrounding counties. Contact us to discuss your location and we'll let you know if we can help.

Question 2

Are you accredited?

Accepted Answer

Yes. Hampton Security Ltd holds SSAIB accreditation and is a Constructionline Gold member. Our engineers are fully vetted and trained to industry standards.

Question 3

Do you offer emergency call-outs?

Accepted Answer

Yes. Call 01604 385300 any time. Fault call-outs are generally attended within 4 hours of your call, and plan customers get priority and lower call-out rates.

Question 4

What type of intruder alarm systems do you install?

Accepted Answer

We install Ajax, Pyronix and Orisec alarm systems for both domestic and commercial properties, including wired, wireless, and hybrid systems. All systems are tailored to your specific property and security requirements.

Question 5

How long does an intruder alarm installation take?

Accepted Answer

A typical domestic installation takes between half a day and a full day depending on the size of the property and the system chosen. We'll give you a more accurate timeframe when we carry out your free survey.

Question 6

Will my alarm need to be monitored?

Accepted Answer

Monitoring is optional but recommended for maximum security. We can set up 24/7 professional monitoring through our NSI Gold Approved Alarm Receiving Centre — so that if your alarm activates, trained operators will respond immediately and contact you or the emergency services.

Question 7

What CCTV systems do you install?

Accepted Answer

We install Hikvision ColorVu and AcuSense systems for both residential and commercial properties. Systems can include fixed cameras, PTZ cameras, and remote viewing via smartphone or tablet.

Question 8

Can I view my CCTV remotely?

Accepted Answer

Yes. All of our modern CCTV systems support remote viewing via a smartphone app, so you can check your cameras from anywhere in the world.

Question 9

How long is CCTV footage stored?

Accepted Answer

Storage duration depends on the number of cameras and the recording resolution. Typically, systems store between 7 and 30 days of footage. We'll advise on the best storage solution for your needs during your free survey.

Question 10

What access control options do you offer?

Accepted Answer

We install a range of access control systems including keypad entry, key fob, proximity card, and biometric systems. We can also integrate access control with your existing security systems.

Question 11

Can access control be installed on multiple doors?

Accepted Answer

Yes. We can install access control on single or multiple entry points across your property, with centralised management so you can control who has access to which areas.

Question 12

Do I need a fire alarm for my business?

Accepted Answer

Most non-domestic premises need an adequate way to detect fire and raise the alarm under the Regulatory Reform (Fire Safety) Order 2005. We'll survey your premises and advise what's needed.

Question 13

How often should a fire alarm be serviced?

Accepted Answer

At least every 6 months under BS 5839-1.

Question 14

Can you take over an existing fire alarm system?

Accepted Answer

Yes, we can usually take over servicing of existing systems after an initial inspection.

Question 15

Do you offer maintenance contracts?

Accepted Answer

Yes. We offer service plans that include regular servicing of your security systems to ensure they remain in full working order. Regular maintenance also helps to keep your insurance valid.

Question 16

How much does a service plan cost?

Accepted Answer

Service plans start from £6.99 a month, depending on the system.

Question 17

What happens if my system develops a fault?

Accepted Answer

If your system develops a fault, contact us on 01604 385300. Fault call-outs are generally attended within 4 hours of your call, with priority for plan customers.

Question 18

Do you service systems installed by other companies?

Accepted Answer

In many cases, yes. Contact us with details of your existing system and we'll let you know if we're able to take over the servicing and maintenance.

General FAQs

About Us

Intruder Alarms

CCTV Systems

Access Control

Fire Alarms

Maintenance & Support

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